Delivery Info
Last updated: 2 March 2009
Please note: We're doing this in our spare time! So if you make an order over the weekend, or we're on holiday, or we're lying in our own vomit, passed out in a gutter somewhere in Paris, then your order may not be processed the same day. Please be patient, this ain't no normal business.
Order Process
- You order online via our website.
- You will get an auto-confirmation email from us, containing your Order ID.
- You will get an auto-confirmation email from Protx, our payment partner.
- Our fulfilment company receives details of your order.
- Orders are processed once a week, usually a Thursday.
- You receive the game, put on the EVIL Balaclava and then phone your friends to arrange a session.
Carrier Delivery Times
- Games are delivered via a signed for service in the UK and Europe.
- Please provide a daytime delivery address and a contact telephone number.
- If delivering to a commercial address, don't forget your company name.
Unfortunately these times can vary for remoter parts of Europe and the States.
| Region | Carrier | Delivery Time |
|---|---|---|
| UK | Varies | 1-2 weeks |
| US | UPS | 1-2 weeks |
| Canada & Alaska | UPS | 1-3 weeks |
| Europe | Varies | 1-2 weeks |
| Elsewhere | FedEx Air | 2-3 weeks |
Questions about your order
If you have any questions regarding your order, please contact us, quoting your order ID.
Refunds
You are entitled to a full refund right up to the moment of dispatch. Please contact us, quoting your order ID. If your game has already been sent to you and you want a refund, you may do so within 14 days, but you must bear the cost of returning it to us. The game must be unopened and as good as new.
Damaged Goods
Despite our best efforts, occasional games have been damaged in transit. If you notice damage to the outside box please make sure it's noted when you sign. If you discover the damage after you've signed for it, take photos and get in touch. We'll replace it as soon as we can.